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Restoring your surroundings from the ravages of fire and smoke takes a professionally trained staff and knowledge of the latest remediation techniques. Different surfaces require different treatments, and SteamMaster’s certified and trained technicians are well-versed in what works best. Our cutting-edge odor removal techniques include hot and wet fogging to the smoke-damaged areas, the use of an Ozone, Vapor Tech, and HEPA High Efficiency Particulate Air) air scrubbing treatments. Our new ODOROX® hydroxyl generating systems are part of our new and green technology which provides the industry’s most advance solution for odor elimination, purifying the air while decontaminating contents and surfaces. SteamMaster also removes hard to reach soot residue and lingering odors by implementing Armex baking soda blasting and Cold Jet™ dry ice blasting techniques. We effectively eliminate all unwanted smoke, fire, and odor damage.

Will delays in fire damage cleanup cause problems?

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) mentions in their website that delays in fire damage or smoke damage clean up may have serious consequences. The devastation of a fire in a property is obvious, causing destruction from heat, flames, smoke, soot and water damage on structure and personal belongings. Immediate response or intervention is important to reduce exposure to these damaging elements as well as minimizing the fire damage restoration costs.

What will SteamMaster do first?

Ensuring your residential or commercial property is secured and preventing further damage is our priority. We are mindful of the trauma and agony one goes through in a fire damage. We will salvage and help with removing personal belonging, valuable sentimental items as well as other contents to be inventoried and take them to a storage where we will sort them for the next course of action. We will then assess the urgency of certain items. We then will start our full restoration process for the structure which includes numerous steps identified and recommended by The Institute of Inspection, Cleaning and Restoration Certification (IICRC).

Will you coordinate with our Insurance Company?

In almost all cases, we work closely with your Insurance company. We document, communicate and assist with the insurance claims process. Our documentation includes photos, inventory of items, notification of unsalvageable items, written statement of work performed and answering other pertinent questions or concerns you or the Insurance company may have.

What do you do with my clothing?

Typically all clothing will be sent to a professional dry-cleaner. They will also inventory each item and give an estimate for the cleaning to be approved. When a certain item is not salvageable from the fire or smoke damage, they will let you know and you may be entitled to cash that clothing based on your coverage in your policy and approval from your Insurance Company.

What if my fire damage seem small or contained?

Even with a small fire, smoke and odors will permeate building materials, walls, and possibly linger in heating and cooling systems. In addition to smoke and soot that must be removed as well as cleaned, often there is water damage from the sprinkler systems or fire hoses putting out the blaze. It will be prudent to call an expert like SteamMaster to inspect the damage and give our evaluation. Contacting your Insurance Company and notifying them ahead of time would also be a good idea even if you do not file a claim.